An ombudsman is a specially trained and state-certified advocate who has authority under California law to identify, investigate and resolve complaints made by, or on behalf of, long-term care (LTC) facility residents. The heart of the Long-Term Care Ombudsman Program is the team of certified Ombudsmen who are empowered to resolve issues surrounding the care and quality of life for people living in nursing homes and assisted living facilities. Ombudsmen are there to represent the residents’ interests. It is the residents’ desires and needs that are considered and acted upon. Each assisted living facility and nursing home in our community has an assigned ombudsman who visits regularly to meet with residents, monitor conditions, and listen to concerns. Being an Ombudsman is an important responsibility that is taken on with great care and professionalism. In California, Ombudsmen are certified only after receiving extensive training. The Ombudsman Program is here to provide information, guidance, and advocacy. Our services are free and confidential. We can help. For more information or assistance contact us at (530) 621-6271. For assistance after hours, weekends, and holidays, please contact the Statewide CRISISline at (800) 231-4024.
Did YOU Know?
The Long-Term Care Ombudsman is a free, confidential resident advocate for every person living in an assisted living and nursing home?
That the resident's desires and choices are most important to an Ombudsman?
That the Ombudsman can give you information about the homes before you make your choice?
What Does an Ombudsman Do?· Investigates and works to resolve problems or complaints affecting long-term care facility residents.· Identifies problem areas in long-term care and advocates for change. · Provides information about long-term care and related services. · Promotes resident, family and community involvement in long-term care. · Educates the community about the needs of long-term care residents. · Coordinates efforts with other agencies concerned with long-term care. · Visits long-term care facilities routinely to talk to residents and monitor conditions. · Educates facility staff about resident rights and other issues.
You Can Volunteer!Are you interested in using your time and talents to serve as an advocate for nursing home and assisted living facility residents? The Long-Term Care Ombudsman Program is looking for volunteers to serve as certified Ombudsmen to improve the quality of care and quality of life for residents living in long-term care facilities throughout El Dorado County. Volunteers serve as a voice for residents of long-term care facilities. Certified Ombudsmen are indispensable in ensuring that all facilities meet mandated, legal standards for every person requiring long-term care. To volunteer for the Ombudsman Program, please download Volunteer Application Form.
For details about the program, please download:
Long Term Care Ombudsman Brochure
For a list of El Dorado County RCFE and Skilled Nursing facilities, please download: