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If you're not satisfied with the assistance you’re receiving from the local child support agency (LCSA) you have the right to file a complaint through the Complaint Resolution Program. For more information about the Complaint Resolution Process, please click
The party who has/had custody or the parent who does not have custody may file a complaint if there is a case open with the Department of Child Support Services.
Talk to the Ombudsperson!
If you need help with a problem, ask to speak with the
LCSA's Ombudsperson – it is his or her job to:
Complaint Resolution Process
You can make a complaint in writing by completing and submitting a Complaint Resolution Form (LCR001) to your local child support agency or you can call directly at (866) 901-3212.
State Hearing Process
You can request a State Hearing in writing by sending a Request for Hearing Form (SH001) to the State Hearing Office, or you can call them directly at (866) 289-4717.
For more information, view the
CA Department of Child Services website.