Service Level Indicators

Data that shows the level of service provided by various departments and entities within El Dorado County


Agricultural Commission


Healthy Communities

Economic Development

Public Safety

Air Quality Management District


Compliance Inspections

Incentive Projects

Grant Projects

Number of grant projects funded for shuttles


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Calendar Year 2019
4 (El Dorado County Fair, Chamber of Commerce, Cameron Park and Coloma)

Fiscal Year 2018/2019
4 (El Dorado County Fair, Chamber of Commerce, Cameron Park and Coloma)

Calendar Year 2018
4 including Chamber of Commerce, Cameron Park, Coloma and Apple Hill

Fiscal Year 2017/2018
3 were funded with the 18/19 2766 solicitation including Fair, Coloma and Cameron Park. One additional shuttle, the Chamber of Commerce shuttle, had their 16/17 contract extended through 2018 and will utilize funding not yet expended.

Number of grant projects funded for public electric vehicle charging stations


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Calendar Year 2019
3 new projects for a total of 8 new chargers.

Fiscal Year 2018/2019
8 new projects for a total of 29 new chargers.

Calendar Year 2018
3 new projects for a total of 7 new chargers.

Fiscal Year 2017/2018
4 new projects for a total of 12 new chargers.

Number of other grant projects funded


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Calendar Year 2019
The El Dorado Trail extension contract amendment was executed. Contracts with Spring Box Farms, Rumsey Lange Drilling, Tatum Tree Management and CTL Forest Management were executed.

Fiscal Year 2018/2019
School buses were funded (Replacement/Repurpose) for Lake Tahoe, Mother Lode School District, Placerville School District and Gold Trail School District.

Calendar Year 2018
Contracts executed with El Dorado Hills CSD, Carlton Engineering and Placerville Natural Food Co-op for electric vehicle chargers. Contracts executed with Mother Lode, Placerville, Buckeye, Lake Tahoe and Gold Trail school districts for bus replacements. Contracts executed with Amador and Placer Counties to implement wood stove replacement programs.

Fiscal Year 2017/2018
School Buses were funded for Black Oak Mine, Buckeye, El Dorado, Mother Lode and Placerville school districts (one each). Rescue received funding for an electric bus with funding from the statewide rural air district bus program.

Other

Chief Administrative Office (CAO)


Facilities Division

Procurement and Contracts

Central Support Services

Child Support


Clerk of the Board of Supervisors


Main Performance Indicators

Percentage of agendas for regular BOS meetings posted by 5:00 P.M. the Wednesday immediately preceding the meeting date


View Details

Calendar Year 2019
100%

Calendar Year 2018
100%

Calendar Year 2017
98%

Calendar Year 2016
Not tracked

Calendar Year 2015
Not tracked

Percentage of draft minutes for regular BOS meetings posted within 48 hours following the meeting


View Details

Calendar Year 2019
98%

Calendar Year 2018
98%

Calendar Year 2017
100%

Calendar Year 2016
Not tracked

Calendar Year 2015
Not tracked

Percentage of video for regular BOS meetings posted within 48 hours following the meeting


View Details

Calendar Year 2019
100%

Calendar Year 2018
98%

Calendar Year 2017
100%

Calendar Year 2016
Not tracked

Calendar Year 2015
Not tracked

Percentage of fully executed documents posted to the corresponding Legistar file within 4 (four) business days after each regular Board meeting


View Details

Calendar Year 2019
100%

Calendar Year 2018
98%

Calendar Year 2017
95%

Calendar Year 2016
Not tracked

Calendar Year 2015
Not tracked

Supplemental Indicators not Included in Offical Performance Indicators

Number of meetings


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Calendar Year 2019
38

Calendar Year 2018
38

Calendar Year 2017
42

Calendar Year 2016
48

Calendar Year 2015
57

Calendar Year 2014
63

Number of meeting agenda items


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Calendar Year 2019
1227

Calendar Year 2018
1372

Calendar Year 2017
1371

Calendar Year 2016
1205

Calendar Year 2015
1364

Calendar Year 2014
1492

Number of Addendums


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Calendar Year 2019
23

Calendar Year 2018
25

Calendar Year 2017
31

Calendar Year 2016
32

Calendar Year 2015
25

Calendar Year 2014
10

Number of new items on Addendum


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Calendar Year 2019
28

Calendar Year 2018
27

Calendar Year 2017
42

Calendar Year 2016
96

Calendar Year 2015
19

Calendar Year 2014
10

Number of closed items on Addendum


View Details

Calendar Year 2019
16

Calendar Year 2018
17

Calendar Year 2017
28

Calendar Year 2016
65

Calendar Year 2015
22

Calendar Year 2014
9

Number of modified items on Addendum (any change deemed necessary)


View Details

Calendar Year 2019
19

Calendar Year 2018
11

Calendar Year 2017
22

Calendar Year 2016
30

Calendar Year 2015
1

Calendar Year 2014
0

County Counsel


Juvenile Dependency and Public Guardian Litigation

Outside Litigation

In-House Litigation

Legal Service Requests

Contract Reviews

Environmental Management


Environmental Health

Percentage of food facility plan checks approved/denied within 20 business days of submittal


View Details

Fiscal Year 2018/2019
93%

Fiscal Year 2017/2018
90%

Fiscal Year 2016/2017
85%

Fiscal Year 2015/2016
86%

Why is this important?
Providing prompt plan review is a component of good customer service and essential to the business community's ability to meet construction deadlines, open new businesses to provide needed services to the community and achieve return on investment. Environmental Management strives to provide plan approval in less than 20 business days provided that all required information has been received by the Department.

Percentage of risk based food facilities inspected twice annually


View Details

Fiscal Year 2018/2019
56%

Fiscal Year 2017/2018
66%

Fiscal Year 2016/2017
69%

Fiscal Year 2015/2016
76%

Why is this important?
Risk based food facilities are operations that include multiple risk factors associated with foodborne illness, such as preparing, cooking, cooling and reheating potentially hazardous foods. Environmental Management strives to inspect these food facilities at least twice annually to provide operator education, identification and correction of risk factors that may lead to foodborne illness.

Percentage of verified foodborne illness complaints responded to within 24 hours


View Details

Fiscal Year 2018/2019
100%

Fiscal Year 2017/2018
100%

Fiscal Year 2016/2017
100%

Fiscal Year 2015/2016
100%

Why is this important?
Rapid response to, and investigation of, verified foodborne illness complaints, including patient interviews and food facility inspections, when warranted, may help to prevent additional, potentially related cases of foodborne illness, potential illness among food facility employees, identification and correction of risk factors that may be the cause of the foodborne illness, and may reduce the negative economic impact of an implicated food facility.

Process plans/permits for septic system and water wells within 7 business days


View Details

Fiscal Year 2018/2019
80%

Fiscal Year 2017/2018
99%

Fiscal Year 2016/2017
96%

Fiscal Year 2015/2016
93%

Why is this important?
Proper design, siting and construction of septic systems and water wells help to protect public health and the environment. Providing prompt plan review and permit approval is a component of good customer service and essential to the homeowner's/builder's ability to meet construction deadlines and occupy or sell the home or parcel. Environmental Management strives to provide plan approval in less than 7 business days provided that all required information has been received by the Department.

Complete 95% or greater of Small Water System (SWS) inspections specified in the State Local Primacy Agency (LPA) work plan


View Details

Fiscal Year 2018/2019
100%

Fiscal Year 2017/2018
100%

Fiscal Year 2016/2017
100%

Fiscal Year 2015/2016
100%

Why is this important?
Environmental Management protects public health through the monitoring of SWS for timely sampling, periodic inspections, and enforcement activities when necessary to ensure SWS provide safe drinking water and comply with State mandated requirements.

Respond to vector complaints in South Lake Tahoe within 24 hours


View Details

Fiscal Year 2018/2019
771 complaints - 100%

Fiscal Year 2017/2018
268 complaints - 100%

Fiscal Year 2016/2017
238 complaints - 100%

Fiscal Year 2015/2016
276 complaints - 100%

Why is this important?
Vectorborne diseases can cause a wide range of illnesses, from mild flu-like symptoms to West Nile virus induced encephalitis and even death. The voter approved South Lake Tahoe Vector Control District protects public health by providing surveillance, prevention, abatement, and control of vectors such as mosquitoes, fleas (plague), ticks (lime disease), as well as yellow jacket suppression.

Solid Waste

Countywide diversion rate (percent of waste diverted from landfills)


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Fiscal Year 2017/2018
66% (2017)

Fiscal Year 2016/2017
63% (2016)

Fiscal Year 2015/2016
69% (2015)

Why is this important?
The diversion of material landfilled through reduction (ex., reduced packaging), reuse, recycling, and transformation helps to maintain landfill capacity, reduces the use of virgin raw materials in manufacturing, reduces the release of greenhouse gas emissions, and spurs economic growth through job creation. State law mandates a minimum of 50% diversion from landfilling, which the County is exceeding; however, both the State and the County have established a goal of 75% diversion by the year 2020.

Hazardous Materials

Complete 95% or greater of required annual Underground Storage Tank (UST) inspections


View Details

Fiscal Year 2017/2018
97%

Fiscal Year 2016/2017
96%

Fiscal Year 2015/2016
95%

Why is this important?
Inspection services are essential to comply with State law, protect the public and the environment from releases of hazardous materials that could threaten public health, groundwater, surface water and other sensitive receptors.

Complete 95% or greater of inspections related to businesses that handle hazardous materials in excess of reportable quantities (one inspection every three years)


View Details

Fiscal Year 2017/2018
78%

Why is this important?
These inspections are important because it ensures the data utilized by first responders regarding the hazardous materials stored and used on site is kept current. Additionally, inspections verify that hazardous materials are properly stored, the facility has provided the appropriate training to their staff and have adequately planned how to respond to a hazardous materials release on their site.

Human Resources and Risk Management


Human Resources Services

Number of recruitments conducted


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Fiscal Year 2019/2020 (through 12/31/2019)
132

Fiscal Year 2018/2019
283

Fiscal Year 2017/2018
248

Fiscal Year 2016/2017
233

Fiscal Year 2015/2016
217

Fiscal Year 2014/2015
232

Does not include recruitments conducted by Merit System Services or the Sheriff’s Office.

Average number of days from submission of an approved hiring requisition to finalization of a certification list


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
44

Fiscal Year 2018/2019
32

Fiscal Year 2017/2018
32

Fiscal Year 2016/2017
36

Fiscal Year 2015/2016
34

Fiscal Year 2014/2015
37

Number of applications received


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Fiscal Year 2019/2020 (through 12/31/2019)
2,482

Fiscal Year 2018/2019
7,817

Fiscal Year 2017/2018
7,957

Average percentage of qualified candidates


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Fiscal Year 2019/2020 (through 12/31/2019)
49%

Fiscal Year 2018/2019
57%

Fiscal Year 2017/2018
54%

Number of candidates hired


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
190

Fiscal Year 2018/2019
338

Fiscal Year 2017/2018
330

Includes extra help employees.

Number of training sessions offered


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Fiscal Year 2019/2020 (through 12/31/2019)
18

Fiscal Year 2018/2019
46

Fiscal Year 2017/2018
37

Number of training session attendees


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Fiscal Year 2019/2020 (through 12/31/2019)
375

Fiscal Year 2018/2019
490

Fiscal Year 2017/2018
533

Customer satisfaction rating from County departments


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Fiscal Year 2019/2020
TBD

Fiscal Year 2018/2019
78%

Employee satisfaction in onboarding


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Fiscal Year 2019/2020 (through 12/31/2019)
90%

Fiscal Year 2018/2019
83%

Fiscal Year 2017/2018
82%

County turnover rate


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Fiscal Year 2019/2020 (through 12/31/2019)
7.89%

Fiscal Year 2018/2019
15.71%

Fiscal Year 2017/2018
13.92%

Defined as the number of separations from the County, excluding retirements, based on the average number of employees over the prior 12 month period. Includes extra help employees.

Labor, Employee Relations, and Benefits Services

Total number of personnel investigations conducted by Human Resources


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
12

Fiscal Year 2018/2019
26

Fiscal Year 2017/2018
13

Fiscal Year 2016/2017
13

Includes investigations conducted by or through HR via HR-retained external investigator.

Total number of grievances handled by Human Resources


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Fiscal Year 2019/2020 (through 12/31/2019)
3

Fiscal Year 2018/2019
6

Fiscal Year 2017/2018
5

Average number of days from receipt of a personnel complaint to complete the investigation report


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
43

Fiscal Year 2018/2019
26

Fiscal Year 2017/2018
114

Fiscal Year 2016/2017
132

Fiscal Year 2015/2016
124

Fiscal Year 2014/2015
78

Includes determinations made on complaints that do not necessitate fact-finding investigation.

Number of days lost due to employees placed on administrative leave


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Fiscal Year 2019/2020 (through 12/31/2019)
56

Fiscal Year 2018/2019
315

Fiscal Year 2017/2018
441

Fiscal Year 2016/2017
858

Fiscal Year 2015/2016
1,393

Fiscal Year 2014/2015
561

Compensation paid to employees on administrative leave


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
$13,188

Fiscal Year 2018/2019
$70,579

Fiscal Year 2017/2018
$122,126

Fiscal Year 2016/2017
$202,351

Fiscal Year 2015/2016
$540,367

Fiscal Year 2014/2015
$752,529

Compensation data only for hours coded to Administrative Leave with Pay; does not capture any other compensation type. Through December 2018, Administrative Leave with Pay (formerly "DA" time code) was only tracked by usage per pay period.

Number of employees who participated in the Health and Wellness Fair


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Fiscal Year 2019/2020
254

Fiscal Year 2018/2019
151

Fiscal Year 2017/2018
88

Risk and Safety Management

Number of worker's compensation claims


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Fiscal Year 2019/2020 (through 12/31/2019)
146

Fiscal Year 2018/2019
256

Fiscal Year 2017/2018
191

Fiscal Year 2016/2017
162

Fiscal Year 2015/2016
156

Fiscal Year 2014/2015
135

Data as of the end of each Fiscal Year and only includes claims with injury dates within that Fiscal Year.

Number of work days lost due to worker's compensation injuries


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Fiscal Year 2019/2020 (through 12/31/2019)
436

Fiscal Year 2018/2019
813

Fiscal Year 2017/2018
1,521

Fiscal Year 2016/2017
1,025

Fiscal Year 2015/2016
973

Fiscal Year 2014/2015
1,195

Data as of the end of each Fiscal Year and only includes claims with injury dates within that Fiscal Year.

Total number of open workers' compensation claims


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
231

Fiscal Year 2018/2019
241

Fiscal Year 2017/2018
235

The total number of open claims, including current fiscal year and those carried over from previous years.

Total number of days lost due to workers' compensation claims


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
2,154

Fiscal Year 2018/2019
3,225

Fiscal Year 2017/2018
4,008

Annual cost of all worker's compensation settlement claims


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
$646,542

Fiscal Year 2018/2019
$1,617,618

Fiscal Year 2017/2018
$1,328,099

Fiscal Year 2016/2017
$1,847,375

Fiscal Year 2015/2016
$2,256,344

Fiscal Year 2014/2015
$1,318,232

Settlements include the mandatory permanent disability due to the injured worker, which is usually the only payout from Stipulated Awards. Compromise and Release settlements generally include permanent disability plus future medical and right to reopen payout.

Number of County "at fault" driving accidents


View Details

Fiscal Year 2019/2020 (through 12/31/2019)
23

Fiscal Year 2018/2019
30

Fiscal Year 2017/2018
33

Does not include accidents where weather/road conditions (snow, ice, etc.) were deemed the primary cause.

Library and Museum


Outputs

Outcomes

Planning and Building

Residential Express: Complete plan check within 14 days for minor building permits such as: additions, pools, remodels, garages, and storage buildings


View Details

Fiscal Year 2018/2019
Number of Permits: 6502
Number Meeting Standard: 94%

Fiscal Year 2017/2018
Number of Permits: 4805
Number Meeting Standard: 91%

Why This is Important
Keeps contractors and homeowners working; Smaller projects like these have short construction schedules and require coordination with construction workers.

Non Residential Express: Complete plan check within 14 days for tenant improvements and commercial signs


View Details

Fiscal Year 2018/2019
Number of Permits: 253
Number Meeting Standard: 73%

Fiscal Year 2017/2018
Number of Permits: 204
Number Meeting Standard: 61%

Why This is Important
Keeps contractors and homeowners working; Smaller projects like these have short construction schedules and require coordination with construction workers.

Residential Master Plan: Complete Plan check within 14 days for “production homes”


View Details

Fiscal Year 2018/2019
Number of Permits: 347
Number Meeting Standard: 99%

Fiscal Year 2017/2018
Number of Permits: 275
Number Meeting Standard: 99%

Why This is Important
Provides certainty for developers of residential development. Maintains competitiveness with other local jurisdictions. Establishes accountability for the County.

Non Residential: Complete Plan check within 28 days for new commercial buildings


View Details

Fiscal Year 2018/2019
Number of Permits: 19
Number Meeting Standard: 74%

Fiscal Year 2017/2018
Number of Permits: 11
Number Meeting Standard: 18%

Why This is Important
Provides certainty for developers of residential development. Maintains competitiveness with other local jurisdictions. Establishes accountability for the County.

Standard Residential: Complete plan check within 28 days for standard permits such as: New dwellings, apartments, and large accessory buildings


View Details

Fiscal Year 2018/2019
Number of Permits: 274
Number Meeting Standard: 80%

Fiscal Year 2017/2018
Number of Permits: 623
Number Meeting Standard: 87%

Why This is Important
Provides certainty for developers of residential development. Maintains competitiveness with other local jurisdictions. Establishes accountability for the County.

Grading: Complete plan check within 28 days for grading plans


View Details

Fiscal Year 2018/2019
Number of Permits: 290
Number Meeting Standard: 92%

Fiscal Year 2017/2018
Number of Permits: 118
Number Meeting Standard: 81%

Why This is Important
Grading is normally the first permit needed for new development and is important to complete in a timely manner. Often related to variables such as weather, financing, and other development permits.

Public Defender


Cases Handled by Office

Workload

Client Contact

Motion Practice

Pre-trial Status

Disposition

Sentencing

Use of Investigators

Recorder/Clerk


Sheriff


Number of Crimes

Response

Transportation


Development, Right of Way, and Environmental

Engineering

Maintenance

Veteran's Affairs